Papyrus Solutions and Services

P&V Group (Belgium) - Transformation

P&V Group (Insurance, Belgium) - Papyrus Transformation

Re-design an existing solution

Original implementation is heavily customized (framework overwrites, class duplication), contains redundant code (hard to maintain) and unnecessary execution points.

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Challenge

• Original implementation is heavily customized (framework overwrites, class duplication), contains redundant code (hard to maintain) and unnecessary execution points.

• The environment experience frequent outages and is often slow to react.

• Service Desk is unable to monitor the environment and check request statuses causing a reactive service instead of a proactive one.

• Problem investigation and resolution is handled only by Papyrus consultants, locking resources in tasks that could be handled by Service Desk directly.